Shipping & Returns

Everything you need to know about delivery and returns.

Shipping

Free Insured Shipping on Every Order

All orders ship free within the United States, fully insured with signature required.

Production Time

Every Lihara piece is made to order. Please allow 3 to 4 weeks for production before your order ships. Special order and custom pieces may require additional time — you will be contacted with an estimated timeline after placing your inquiry.

Shipping Method

All orders ship fully insured via FedEx or UPS with signature required upon delivery. You will receive a tracking number by email once your order ships.

International Shipping

We currently ship within the United States. International shipping may be available at an additional cost: for pricing, please contact us at hello@lihara.com.

Returns & Exchanges

Free returns within 30 days of delivery. Exclusions apply, and they’re set out below.

Free 30-Day Returns

If a piece isn’t right, you can return it within 30 days of delivery for a full refund to your original payment method. Return shipping is free and fully insured: we send you a prepaid label.

Eligibility

To be eligible, a piece must be:

• returned within 30 days of the delivery date;
• unworn, undamaged and unaltered (not resized, engraved or repaired by anyone other than Lihara);
• sent back in its original packaging with everything it came with: grading report (IGI or GIA), appraisal, box and pouch.

A missing grading report may be charged at its replacement cost.

Custom Orders

Some custom orders can’t be returned. These include pieces designed or changed to your specifications (for example in Lihara Studio), pieces made around a stone you chose specially for them, and engraved pieces.

We will always tell you before you pay. If an order is not covered by this policy, we say so clearly in your quote and at checkout, and you confirm it before any payment is taken. If we didn’t tell you, the standard 30-day policy applies.

Exchanges

Within 30 days of delivery you can exchange an eligible piece for a different size, metal or style. Exchanges depend on availability, and any price difference is charged or refunded.

How to Start a Return

1. Email hello@lihara.com with your order number and the piece you’re returning.
2. We reply within one business day with a prepaid, insured return label.
3. Pack the piece in its original packaging with its paperwork, and ship it within 7 days of receiving the label.

Refunds

Once we receive the piece and inspect it, your refund goes to your original payment method within 5 to 7 business days. We email you when it’s issued. If a return doesn’t meet the conditions above, we’ll contact you and send the piece back to you.

Damaged or Incorrect Orders

If your order arrives damaged, or isn’t what you ordered (for example a stone that doesn’t match its grading report), contact us within 7 days of delivery. We’ll repair, replace or refund it, whatever kind of order it is.

Warranty

Lifetime Warranty

Every Lihara piece comes with a lifetime warranty against manufacturing defects. This covers prong tightening, stone resetting (if a stone loosens due to a setting defect), and structural repairs to the gold setting. Normal wear and tear, accidental damage, and loss are not covered.

Warranty Claims

To submit a warranty claim, email hello@lihara.com with your order number and a photo of the issue. We will review your claim and provide next steps within two business days.