Privacy Policy

This Privacy Policy describes how Lihara ("we," "us," or "our") collects, uses, and protects your personal information when you visit lihara.com (the "Site") or make a purchase. We are committed to safeguarding your privacy and handling your data with transparency.

Information You Provide

When you place an order, contact us, or subscribe to our newsletter, we may collect:

• Name and email address
• Shipping and billing address
• Phone number
• Order details (products, quantities, customization preferences)
• Messages or inquiries you send us via email or our contact form

Payment Information

All payment transactions are processed by Stripe. When you make a purchase, your credit card number, expiration date, and CVV are sent directly to Stripe's servers and are never stored on our systems. We receive only a tokenized reference to your payment method, along with confirmation of the transaction. For details on how Stripe handles your payment data, see Stripe's Privacy Policy.

Information Collected Automatically

When you browse the Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring URL (the site that directed you to us)

This information is collected through cookies and similar technologies as described below.

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including production, shipping, and delivery of your jewelry
• Sending order confirmations, shipping updates, and tracking information
• Responding to your inquiries and providing customer support
• Sending our newsletter if you have opted in (you may unsubscribe at any time)
• Improving the Site, our products, and the shopping experience
• Preventing fraud and ensuring the security of transactions
• Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.

How We Use Cookies

We use cookies and local storage for the following purposes:

• Cart functionality — We use your browser's local storage to remember the items in your shopping cart between visits. This data stays on your device and is not sent to our servers until you proceed to checkout.
• Analytics — We may use analytics services to understand how visitors use the Site. These services collect anonymous, aggregated data about page views and interactions.

Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies will not affect your ability to browse the Site, but clearing local storage will remove items from your shopping cart.

We use the following third-party services to operate the Site and fulfill orders. Each service receives only the information necessary to perform its function:

• Stripe — Payment processing. Receives your payment information directly. See Stripe's Privacy Policy.
• FedEx / UPS — Order shipping. Receives your name and shipping address for delivery.

We do not share your personal information with any other third parties except as required by law or as necessary to protect our rights.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. The Site uses HTTPS encryption for all connections. Payment data is handled entirely by Stripe and never touches our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your order information for as long as necessary to fulfill our contractual obligations, provide warranty service, and comply with legal requirements. If you subscribe to our newsletter, we retain your email address until you unsubscribe. You may request deletion of your personal data at any time by contacting us at hello@lihara.com.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, email us at hello@lihara.com. We will respond within 30 days.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information as defined by the CCPA.

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "last updated" date at the top will be revised accordingly. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@lihara.com.