LIHARA

Return Policy

Free returns within 30 days of delivery. Exclusions apply, and they're set out below.

Free 30-Day Returns

If a piece isn't right, you can return it within 30 days of delivery for a full refund to your original payment method. Return shipping is free and fully insured: we send you a prepaid label.

Eligibility

To be eligible, a piece must be:

  • returned within 30 days of the delivery date;
  • unworn, undamaged and unaltered (not resized, engraved or repaired by anyone other than LIHARA);
  • sent back in its original packaging with everything it came with: grading report (IGI or GIA), appraisal, box and pouch.

A missing grading report may be charged at its replacement cost.

Custom Orders

Some custom orders can't be returned. These include pieces designed or changed to your specifications (for example in Lihara Studio), pieces made around a stone you chose specially for them, and engraved pieces.

We will always tell you before you pay. If an order is not covered by this policy, we say so clearly in your quote and at checkout, and you confirm it before any payment is taken. If we didn't tell you, the standard 30-day policy applies.

Exchanges

Within 30 days of delivery you can exchange an eligible piece for a different size, metal or style. Exchanges depend on availability, and any price difference is charged or refunded.

How to Start a Return

  1. Email hello@lihara.com with your order number and the piece you're returning.
  2. We reply within one business day with a prepaid, insured return label.
  3. Pack the piece in its original packaging with its paperwork, and ship it within 7 days of receiving the label.

Refunds

Once we receive the piece and inspect it, your refund goes to your original payment method within 5 to 7 business days. We email you when it's issued. If a return doesn't meet the conditions above, we'll contact you and send the piece back to you.

Damaged or Incorrect Orders

If your order arrives damaged, or isn't what you ordered (for example a stone that doesn't match its grading report), contact us within 7 days of delivery. We'll repair, replace or refund it, whatever kind of order it is.

Questions

Email hello@lihara.com or book a consultation. See also Shipping & Returns and our Lifetime Warranty.